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Employee Service Center

On game shows, when players are confronted with a question they can’t answer, they are given the option to “phone a friend.”

Employees experience this same urgency to have their questions answered when they are standing in a doctor’s office, in line at the pharmacy, or maybe sitting in their living room with a medical bill in their hands that they don’t understand. They need their questions answered fast, and probably often wish they too could phone a friend.

Volk & Bell offers an Employee Service Call Center, staffed with certified professionals who can handle their every need. By simply calling locally or toll-free, employees receive best-in-class customer assistance with all of their employee benefit questions answered in one spot.

Our in-house claims advocacy staff is prepared to deliver an experience that leaves employees feeling well taken care of. Thousands of employees currently use Volk & Bell’s Employee Service Call Center. Employers stay satisfied because we are committed to:

• Working with employees, insurance carriers, and medical providers to receive, assess, and ultimately resolve employee claim issues.
• Recording every call that comes in, and reporting back all results.
• Maintain service staff that is highly educated, and has years of experience.

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