Employee Call Center

As an employee, what type of service do you want to receive? Do you want to call an insurance carrier when you have a question? A different telephone number or website to check your FSA balances? Of course not . . .

The Employee Service Center is a solution dedicated to delivering to employees the type of service that any of us would want to receive.

Volk & Bell is poised to deliver an employee experience that leaves them feeling well taken care of. Thousands of employees currently use our service center. Employers stay satisfied because we are committed to:

• Working with insurance carriers and medical providers to receive, assess, and ultimately resolve questions and claim issues for your employees.
• Recording every call that comes in, and reporting back results to our clients
• Maintaining service staff that is highly educated, and credentialed and has years of experience.

Since the roll out of this service, employee and employer feedback has been off the charts. Ask us how this service is working for companies similar to yours.